Shipping Policy

We deliver only to valid addresses within the United Kingdom. Standard delivery is free.

Processing and delivery estimates

Orders are normally processed within 1–2 working days. After dispatch, estimated transit time is 4–6 working days. The normal estimated total time from order placement to delivery is therefore 5–8 working days.

These are estimates rather than guarantees. Weekends, UK public holidays, severe weather, carrier delays and incomplete or incorrect address details may cause delivery to take longer.

Tracking

After dispatch, we provide available shipment tracking information. Carrier tracking can take a short time to show its first scan.

Accurate delivery details

You are responsible for providing a complete and accurate UK delivery address. Contact us promptly if you notice an error. We will try to help before dispatch, but an address change cannot be guaranteed after processing or carrier handover.

Legal delivery rights

Unless a different delivery time has been expressly agreed, goods will be delivered within the period required by UK law. Nothing in this policy excludes, restricts or weakens a customer’s statutory consumer rights, including remedies that may apply if goods are delivered late or not delivered.

Delivery problems

If tracking stops updating, a parcel is marked delivered but cannot be found, or goods arrive damaged, contact us with the order details so that we can investigate and provide an appropriate resolution.